How Vivo automated processes and reduced risks with ENSPACE

Discover how Vivo’s Tax Department gained more control, speed, and security by replacing manual processes with automated workflows through ENSPACE.

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ENSPACE in Action

Get to know the company and the solution behind it

Faster operations with centralized control

The team left behind emails and spreadsheets, saving time and boosting organization with a platform that centralizes and standardizes workflows.

Fewer errors, stronger information security

A automação eliminou riscos comuns do processo manual, como falhas humanas e perda de informações, tornando o controle mais confiável.

Smooth implementation and hands-on support

The transition was seamless, with close support from Enlighten’s project team, ensuring safe and tailored adoption.

Company Overview

Vivo (Telefônica) is one of the largest telecommunications providers in Brazil. With a nationwide presence and a strong focus on innovation, Vivo delivers connectivity, mobility, and technology solutions to millions of customers.

Industry:
Telecommunications
Employees:
30,000+
Case: Tax workflow automation and document management

Company Overview

Industry:
Telecommunications
Employees:
30,000+
Case: Tax workflow automation and document management

The Challenge

The Solution

The Result

Challenge

Manual processes and operational isks

Before implementing ENSPACE, Vivo’s Tax Department relied on emails and spreadsheets to manage processes. This manual approach exposed the team to recurring risks like information loss, operational errors, and delays — all of which impacted overall efficiency.

Solution

1.Automated payment workflows

With ENSPACE, Vivo structured and automated workflows, especially for managing tax-related payments — leading to faster processing and better traceability.

2. Centralized and secure document management

The team adopted a secure, centralized repository for storing documents, making audits and information retrieval much simpler.

3. Fast adoption with dedicated support

Implementation was smooth and tailored to Vivo’s needs, thanks to the close support provided by the project team.

Result

Faster, safer processes

By using ENSPACE, Vivo achieved faster, more secure operations for tax workflows and document management. Automation delivered time savings, standardized processes, and more day-to-day reliability.

While consolidated quantitative indicators are not yet available, the qualitative improvements are clear: the team considers the platform intuitive and easy to use, praising the practicality it brings to their operations.