How Mercado Livre structured legal payment management with ENSPACE
With large-scale operations in Brazil and across Latin America, Mercado Livre needed to consolidate and professionalize its legal payment management. The decision to adopt ENSPACE as the central platform was driven by the need for complete visibility, financial predictability, and control over legal payment workflows.
ENSPACE in Action
Get to know the company and the solution behind it
Real-time strategic visibility
Integrated dashboards display — in real time — payment statuses, provisioned amounts, suppliers by country, and approval stages. Nothing falls through the cracks.
Transparency with suppliers without compromising security
Custom permission-based access ensures smooth communication with external providers without compromising compliance or document control.
Operational efficiency with audit readiness
All activity is logged, with approval trails and centralized data. Legal operations now run with predictability, governance, and no reliance on scattered emails.
Company Overview
Mercado Livre is the largest e-commerce and fintech platform in Latin America. Operating in 18 countries, it is a benchmark in innovation, technology, and logistics, connecting millions of buyers and sellers across the region.
- Industry:Technology / E-commerce
- Employees:
40,000+ - Use Case: Governance and automation of Legal payments
Company Overview
Mercado Livre is the largest e-commerce and fintech platform in Latin America. Operating in 18 countries, it is a benchmark in innovation, technology, and logistics, connecting millions of buyers and sellers across the region.
- Industry: Technology
/ E-commerce - Employees:
40,000+ - Use Case: Governance and automation of Legal Payments
Challenge
The challenge of scaling with spreadsheets and emails
Before ENSPACE, controls were managed via spreadsheets and email — a scenario that hindered governance and large-scale efficiency. With ENSPACE, operations gained real-time data, structured provision management, supplier transparency, and a more collaborative and secure legal journey.
Solution
1. Centralized and intelligent legal payment management
Manual controls were replaced with a unified platform featuring digitized workflows, full payment visibility, and supplier governance across Latin America.
2. Data-Driven strategy with real-time dashboards
Integrated dashboards allowed instant monitoring of financial and operational indicators, with insights by country, supplier type, and approval status.
3. Compliance, audit-readiness, and secure external collaboration
Centralized information enabled swift audits, robust document control, and secure supplier integration — strengthening transparency and legal efficiency.
Result
Contract management with efficiency and control
ENSPACE transformed Mercado Livre’s legal payment operations, bringing greater control, predictability, and operational efficiency. With full digitalization and supplier integration, the legal team now operates using real-time data, optimizing decisions and reducing errors. Collaboration with external partners became smoother, safer, and fully traceable, while centralized data supported faster audits and improved compliance.
Moreover, insights generated by the platform now directly support the legal department’s strategic planning — both in Brazil and across Latin America.
Words from Mercado Livre about the partnership with ENSPACE
Words from Mercado Livre about the partnership with ENSPACE
Melissa Pace
Latam Operations & Data Analytics Manager
“Our experience with Enlighten has been one of mutual growth. As the company understands and adapts to the unique needs of Mercado Livre’s legal area, our Legal Ops team also evolves alongside the proposed changes.
This ongoing exchange goes beyond technical delivery — it’s a true partnership built on active listening, continuous adjustments, and a shared desire to grow together. This level of closeness makes the operation increasingly strategic and effective at every stage.
Enlighten has proven to be a partner that truly walks alongside us. Transparent communication, consistent alignment, and deep care for our operational reality make all the difference.
We feel a genuine exchange between teams, with integrated efforts and mutual commitment. We're excited about the new operational strategies and the evolution of the human structure Enlighten is bringing — and confident that this is just the beginning of an even more strategic journey.”
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“Our experience with Enlighten has been one of mutual growth. As the company understands and adapts to the unique needs of Mercado Livre’s legal area, our Legal Ops team also evolves alongside the proposed changes. This ongoing exchange goes beyond technical delivery — it’s a true partnership built on active listening, continuous adjustments, and a shared desire to grow together. This level of closeness makes the operation increasingly strategic and effective at every stage. Enlighten has proven to be a partner that truly walks alongside us. Transparent communication, consistent alignment, and deep care for our operational reality make all the difference.We feel a genuine exchange between teams, with integrated efforts and mutual commitment. We're excited about the new operational strategies and the evolution of the human structure Enlighten is bringing — and confident that this is just the beginning of an even more strategic journey.”