How to Improve Your Company’s Customer Service?
Use Cases of
How to Improve Your Company’s Customer Service?
When customer service resources were created, some said it was only for the technology sector to handle user requests in an organized manner.
Lately, other departments have realized the importance of controlled communication by providing requesters with channels to receive requests, organize them, and establish service parameters.
In this post, we will talk about automated customer service and how workflow can be organized.
Why is it Important?
With ENSPACE resources, customer service becomes efficient and practical in your company because it’s possible to map out a series of information from start to finish for improvement and quality control. Let’s explore some of them.
How Does It Pay Off?
ENSPACE allows you to create public forms and share the link or create a button on your website for easy data filling.
In ENSPACE, requests can be made in these forms, which, once filled out, are submitted to our screening feature for your company’s operator to start processing the request.
ENSPACE charges licenses only to those who use the tool, which is a significant budget differential for your company. Designed so that public forms or simple requests can be made by anyone without them needing to be a software user, reducing costs and offering more convenience to your business.
ENSPACE offers the possibility of generating an email address for contacting your company. You can create as many emails as you want and segment them as you prefer. When this email is received in ENSPACE, you can define the parameters for handling that request by directing it automatically or manually to the responsible parties.
Microsoft Teams
ENSPACE also receives requests through messaging apps like Teams. In this way, companies can offer this possibility to their customers or choose to use ENSPACE between departments, creating a way to receive and organize requests among areas.
The requester opens the message chat, makes the request, and it is processed directly in ENSPACE.
You can receive requests from WhatsApp through our integration with Meta or one of its partners. The WhatsApp message is received and processed in the same way as other channels, and the response is sent to the requester after the request is handled.
Can I Create Flows and Tasks?
Yes, and it’s straightforward. You can configure the path of the request through our flow features. You can define responsibilities, task deadlines, set reminders, send automated responses, among other features. Requests can interact with other requests and areas through workflow, generating commitments and tasks for users.
Service Evaluation
ENSPACE has technology that allows a satisfaction survey to be sent to the user at the end of each request. This feature assists in managing the quality of your area or company’s service.
Do You Have Reports and Metrics?
ENSPACE offers indicators and reports containing all the information about your company or area’s requests. You can create graphs and reports in the tool to monitor your company’s performance in handling internal or external requests.