Process automation and risk mitigation with ENSPACE

Learn how Vivo’s tax department gained greater control, speed, and security by replacing manual tasks with automated workflows using the ENSPACE platform.

ENSPACE in Action

Get to know the company and the solution behind it

Faster operations with centralized control

The team moved away from emails and spreadsheets, gaining time and organization through a platform that centralizes and standardizes workflows.

Fewer errors, no lost history

A automação eliminou riscos comuns do processo manual, como falhas humanas e perda de informações, tornando o controle mais confiável.

Smooth implementation with dedicated support

The transition was seamless, backed by close support from Enlighten’s project team, ensuring a secure rollout aligned with the department’s needs.

Company Overview

Vivo (Telefónica) is one of the largest telecommunications providers in Brazil. With nationwide coverage and a strong focus on innovation, the company delivers connectivity, mobility, and technology solutions to millions of Brazilians.

Industry:
Telecommunications
Employees:
+ 30 mil
Case: Tax workflow automation and document management

Company Overview

Vivo (Telefonica) is one of the largest telecommunications providers in Brazil. With nationwide coverage and a strong focus on innovation, the company delivers connectivity, mobility, and technology solutions to millions of Brazilians.

Industry:
Telecommunications
Employees:
+ 30 mil
Case: Tax workflow automation and document management

The Challenge

The Solution

The Result

Challenge

Manual processes and operational isks

Before implementing ENSPACE, Vivo’s tax department relied on emails and spreadsheets to manage its processes. This manual approach led to recurring risks such as lost history, operational errors, and delays in task execution—directly affecting the team’s overall efficiency.

Solution

1.Process automation and payment workflow

With ENSPACE, Vivo implemented structured and automated workflows—especially for managing tax-related payments—resulting in greater speed and traceability.

2. Centralized and secure document storage

The team gained a centralized, secure repository for document storage, simplifying audits and day-to-day access.

3. Fast adoption with dedicated support

The rollout was smooth and guided by a project team that stayed closely aligned with the company’s needs, ensuring a seamless and efficient transition.

Result

Faster, safer processes

With ENSPACE, Vivo achieved greater agility in payment control and began operating with enhanced security in document management and tax process execution. Automation brought significant time savings, process standardization, and increased reliability in daily operations.

The qualitative gains are clear: the team highlights the platform as intuitive, practical, and easy to use — a remarkable step forward in operational efficiency.